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Postal Customer Council

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April 2, 2020

Hallmark Cards in the Mail
Social Distancing - Staying Connected

During this time of social distancing, what better way to stay connected than through the U.S. Mail? Hallmark greeting cards is now giving away 2 million greeting cards that customers can mail to friends and family to spread encouragement as the nation grapples with the coronavirus pandemic. Hallmark announced the giveaway March 27 and initially planned to donate 1 million cards, but the company doubled the number this week.

The Postal Service is helping Hallmark promote the giveaway and providing other support. When you can go to greetings.Hallmark.com/CareEnough to request a card pack, you can also select a link that takes you to usps.com where you can order stamps.

The Hallmark is encouraging people to share the news of the giveaway on social media using the hashtag #CareEnough.

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Industry Engagement and Outreach, Marketing


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-Industry Engagement & Outreach/USPS Marketing

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The USPS recently launched the new Mailpiece Design Analyst (MDA) Support Center for our Mid-America District customers to provide nationwide expertise for mailpiece design and artwork.

The MDA Support Center routes requests for assistance from customers to MDAs who have specialized industry expertise. The goal of the Support Center is to connect customers directly with an MDA: However, if an MDA is not available, the customer can expect to be contacted within 24 hours of their request.

Upon contacting the MDA Support Center at either (855) 593-6093 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it., a ticket will be opened and the customer will receive a corresponding ticket number.

MDAs are available to provide a variety of services for design and review, including:

  • Reply Mail Evaluations (Business Reply, Courtesy Reply, Qualified Business Reply, Permit Reply, and Meter Reply Mail).
  • Mailpiece Evaluation (automation evaluation for cards, letters, folded self-mailers, booklets, flats, and more).
  • Intelligent Mail Suite of Barcodes and Other Tests (IM Barcode, IM Container Placard and Barcode, Address Change Service (ACS), Confirm, Delivery Confirmation Barcode Test, MERLIN, Parcel barcode, Reflectance, and more).
  • Other Reviews and Services:
    • Artwork Requests
    • Customized Market Mail
    • Flats Addressing and Deflection
    • Magnets
    • Basic Mailability

The MDA Support Center hours of operation are Monday through Friday between 7:00am and 5:00pm (CST).

The Peoria Area PCC is awarding Educational Achievement Certificates to their members who attend four or more monthly workshops that are designated as qualifying toward earning this certificate during the annual recognition period from July through June. Those monthly workshops that will qualify toward this certification will be stated on the workshop announcements mailed to members. This certificate award program underscores the importance of participating in the educational events hosted for PCC membership development. It is hoped that all of our members will take advantage of this opportunity!

Use of Full Service IMb goes into effect on January 26, 2014. To continue qualifying for Postal discounts, mailers will need to comply with all requirements associated with Full Service. This link, as well as other pages on the RIBBS site, has all the pertinent information on this coming requirement.

The link below provides a high-level overview of the two proposal presented to the Postal Rate Commission (PRC) from the USPS Board of Governors regarding pricing increases in 2014. One is based on the Consumer Price Index (1.7%) which is normally used for the basis of the annual pricing increases permitted by the 2006 Postal Legislation. In extreme circumstances, the USPS is permitted to make an "exigent" request. Due to the continued Pension Plan Funding requirement, they made such a request this year. That request, if approved by the PRC, could allow an additional 4.2% increase providing some additional revenue relief to current operating expenses. Combined, if both proposals are approved, could increase postal pricing and fees by an average 5.9%. The PRC has 45 days to respond to the CPI request and 90 days for the Exigent request. Both filings were made on Pricing increases will be effective on Sunday, January 26, 2014.

Click here for a copy of the presentation

Heart of Illinois Postal Customer Council ♦ PO Box 865 ♦ Peoria, IL 61652-0865 ♦ (309) 671-8857 ♦ Contact Us